You have the right to withdraw the contracts, without indicating the reasons, within 14 days.
The period of withdrawal expires after 14 days from the day in which you or a third party, different from shipper and designed by you, acquires the product.
To exercise the right to withdraw, you must inform the Newebcom s.r.l. (Via Giuseppe Chiarelli 26, tel. 080 4859148 – Fax 080 4831520 – e-mail email@example.com) about your decision to withdraw the contracts via written declaration. You could ask the return clicking on Return icon, visible in your personal profile in “My order section”. We’ll send you a return confirmation via e-mail.
To respect the expire of withdrawal, you should send the return communication/procedure within the time limit concerning to right of withdrawal.
If you withdraw this present contract, we will refund you all payments you done for us, including the cost of shipping (except additional costs deriving from your possible choice of another courier different from our standard method of shipment), without underserved delay and in any case not over 14 days from we are informed about your decision to withdraw. We will refund you using the same method of payment you used for the purchase order, unless different accords. The refund procedure could be suspense until the return-delivery of products at seller, after the verify of their integrity.
The cost of shipping for returning the items are free in case of change size or store credit request as compensation.
The direct costs of shipping for returning items is of 7 Euro in case of refund request. This service is valid for Italy returns only. The returns from Extra Italy countries (Ue and Extra Ue) are carriage paid
The right of withdrawal is excluding for customized products.
We ask you to ship the return items to Newebcom s.r.l., Via Giuseppe Chiarelli 26, 74015 Martina Franca (TA), without underserved delay and within 14 days from the date you communicated us your choice to withdraw the present contract. The expire date is respected if you ship the return items within the limit time of 14 days.
If for any reason, clients are not satisfied with the order, the unused item(s) can be returned within 14 days of delivery.
Clients must follow the official Return Policy as stated here below:
Massaboutique.com ensure that products which appear online are conform to the images there published and that all items, at the time of shipment, are submitted to inspection and shipped after having controlled that they do not have evident defects.
In the case of error in the order on the part of Massaboutique.com, clients must follow the instructions above. Massaboutique.com reserves the right to request photographic support regarding defective merchandise apparently before authorizing the return and the eventual charges for the shipment and import fees. Massaboutique.com will ship clients the returned corrected goods free of charge or will refund the incur expenses.
Massaboutique.com reserves the right to request photographic support for returns if necessary for the evaluation of return process.
Massaboutique.com will not accept any items that have been worn, washed or altered for any reason. Massaboutique.com reserves the right to inspect returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.
Massaboutique.com reserves the right to refuse unauthorized returns.
All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Massaboutique.com and must meet all the requirements listed under the Return Policy. Massaboutique.com reserves the right to assess re-stocking fees depending on the state of the returned merchandise.
The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, extra buttons, dust bags, hangers, etc. Shoes and other accessories that were sent with original boxes must be returned in these boxes which cannot be used, damaged or altered in any way.
If the authorized returned item(s) passes re-entry inspection, the client will receive a confirmation of the return from Massaboutique.com Customer Service.
If the customers requests a size change, the exchange item will be sent to the client free of charge by Massaboutique.com for import whose value exceed 50 Euro for Italy and for import whose value exceed 150 Euro for European Community’s Countries.
Free Return policy is limited to one exchange only for every authorized return. Items can be exchanged only when a different size is available.
The return of products whose amount is less than 50.00 Euro for Italy and 150.00 Euro for the European Community’s Countries will not be accepted. But rather the client will be refunded for the amount relative to the returned product(s) and the client have to make another order to purchase the product desired. Massaboutique.com can take up to 5 (five) working days to ship the size change starting from the receipt of return in the warehouse.
It is not possible to change the item(s) with a different product.
If the customers requests a refund accepted by Massaboutique.com, the refund will be done using the same method of payment used for the purchase order. It will possibly appears on the client's credit card statement, PayPal account or on the bank account approximately after 30 (thirty) days. Parameters concerning timeline may differ depending on the credit card used or other method of payment used or Bank Institute. It is not possible to control this process on the part of Massaboutique.com. Parameters concerning timeline may differ depending on the credit card used or other method of payment used. Massaboutique.com can take up to 5 (five) working days for starting the refund procedure from the receipt of return in the warehouse.
If the client requests the issue of a store credit’s voucher, this could be used one time only on a future order within 60 (sixty) days. It must be used in its entirety on an order that is either equal to or greater than the value of the store credit. If not used within the limit of referential season Massaboutique.com reserves the right to convert it in a final partial refund. Massaboutique.com can take up to 5 (five) working days for starting the store credit's voucher issue procedure starting from the receipt of return in the warehouse.
Returns outside these timeframes may be accepted at the discretion of Massaboutique.com and may only be refunded as a store credit. Products purchased as gifts (or Corporate Gifts) may only be returned by the original purchaser and within seven working days of initial receipt.
Referring to the returned packages sent from outside the European Communities Countries (UE) the compensation will be limited only to refund or store credit. It is not possible to change the item(s) with a different product(s).
If the customers requests a refund accepted by Massaboutique.com, the refund will be done using the same method of payment choosen for the purchase order. It will possibly appears on the customer's credit card statement or on the bank account approximately after 30 (thirty) days. Parameters concerning timeline may differ depending on the credit card used or other method of payment used or bank institute. It is not possible to control this process on the part of Massaboutique.com.
The customers is responsible for shipment of the returned item(s) and any eventual import, such as local taxes, custom duties, import and/or custom clearance tax, and those import will be deducted from the final refund.
In any case Massaboutique.com will complete the appropriate custom’s documentation, in order to reduce any custom duties relative to item(s) return. The unused item(s) must be returned by EMS - International Mail Service to Newebcom s.r.l. Via Giuseppe Chiarelli 26 - 74015 Martina Franca (TA) Italy. The customer is here ask for to add the ‘return proforma invoice’ filled out in the form as required by the package turn over, available down on paper, present in the accompanying international documents and downloadable in the section of "my orders" in your personal profile.
We suggest you to choose a shipping insurance. The package containing the returned items is under customers’s responsibility. Massaboutique is not responsible in case of lost packages, damages for incorrect packaging or delivery delays to our warehouses.
Our Gift Card is the best solution for those who want to make a choice between a rich assortment of garments, shoes and fashion accessories, with items of all major international brands. The Gift Card is useable exclusively online. The purchase values are Euro 50, 100, 150, 200, 250, 300, 350, 400, 450 and 500. The sender can choose different ways of delivery of its Gift Card. It will be delivered to the addressee through our elegant Gift Card (hard copy) via SMS or E-mail. The Gift Card come with your personal message. The service is totally free. It has one year validity. It can be used for one or more purchases until finished its value. It can be used as partial payment of a purchase of higher value. Our Gift Cards can be accumulated. The client has the possibility by contacting customer service at firstname.lastname@example.org, to request a cumulative code.
Our Gift Card is not used to purchase additional Gift Card, it is not redeemable for cash. It does not include any customs charges whose payment is exclusively responsibility of addressee's shipment (for Extra Ue orders).
Orders made by Gift Card can be returned: the amount concerning returned items can be accredited on Gift Card or used in exchange. The Gift Card will be sent to the address indicated by the buyer when ordered. Massaboutique.com is not responsible for Gift Card's shipment to incomplete or incorrect address provided by the buyer. Massaboutique.com is not responsible for any loss, theft or use by third parties. In case of loss send an E-mail to: email@example.com.
Massaboutique.com reserves the right to refuse orders made with Gift Card that shows signs of duplicate or fraudulent use.
Our Reward Code is a special coupon reserved for our new registered customer.
Every customer registered to Massaboutique.com, filling all the fields of the form into Reward Code webpage or into “My data” section of a personal profile, will receive the Reward Code of 20 Eur for one’s own online purchase.
Fill all the fields in the form which is below: you will receive our Reward Code of 20 Eur to be used for your shopping online.
The Reward Code is sent via e-mail and it is visible into "My coupon" section of personal profile. The Reward Code code must be filled into Gift Card/Promotional Code field which appears into the Shopping bag, step 4.
It cannot be accumulated and it is not usable to purchase discounted products or to purchase orders which are less than 100 Euro.
The Reward Code can be used one time only.
Massaboutique.com declines every responsibility that, due to a particular configuration of a client's computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.
Massaboutique.com signals that some items (i.e. products made with floral print and/or Junior products) unlike they appear online on the picture could be different in printed design or dimension depending on size selected.
Images on Massaboutique.com belong to Newebcom s.r.l.. Any unauthorized use of these images without the express written consent of Newebcom s.r.l. is forbidden and will be persecuted by law.
For more information please contact: firstname.lastname@example.org
Items featured on Massaboutique.com web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of Newebcom s.r.l. including warehouses and boutiques.
Once the order is processed, Massaboutique.com Orders Department reserves the right to re-confirm the availability of the merchandise, verify the transaction's validity and check the client's record with Massaboutique.com. Clients will be informed by Massaboutique.com Orders Department if for any reason the item(s) ordered is not available or if the order cannot be processed as per client's request.
This notice contains the terms and legal conditions that govern the web site Massaboutique.com.
Users of Massaboutique.com accept and agree to respect all the conditions included in this declaration.
If users do not accept these terms, Francesco Massa s.r.l. reserves the right to ask the users to refrain from using the Massaboutique.com website.
The access and the use of the web site Massaboutique.com are for personal use only.
The visualization of Massaboutique.com web site provides clients with product information and the possibility to purchase merchandise.
Newebcom srl is the owner of the web site Massaboutique.com and all its contents. This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site Massaboutique.com is protected by copyright.
Contextually all name, logos, images and trademarks in this site belong to their respective owners.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Newebcom srl.
Newebcom srl does not allow the use of the web site's contents or the trademarks for any other purpose than what is written above.
In addition to Property/Copyright & Trademark mentioned above, "Contents" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Massaboutique.com tries to ensure that the information on this site is accurate and complete and does not guarantee that all the contents are accurate or error-free. Massaboutique.com does not assure that the functional aspects of the site will be error free or that this site or the server that makes it available are free of viruses or other harmful components. Massaboutique.com recommends that all users of the Internet ensure they have up to date virus checking software installed. The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Massaboutique.com and we accept no responsibility for any such views expressed in any media.
This website is not a newspaper in what is being updated without any periodicity. It cannot therefore be regarded as an editorial product under Law No. 62, 7.03.2001. Some text or image (on fair use availability) were obtained via internet and, for that reason, considered of public domain. We have no intention of infringing copyright. If so, please send me an e-mail to email@example.com and we will immediately provide to remove them.
The personal opinions of the designers and labels whose products Massaboutique.com sells, or any third parties with whom Massaboutique.com is associated are their own and do not necessarily reflect the views of Massaboutique.com and we accept no responsibility for any such views expressed in any media. We may include hyperlinks on this site to other websites or resources operated by parties other than Massaboutique.com, including advertisers.
Massaboutique.com has not reviewed all of the sites linked to its web site and is not responsible for the content or accuracy of any off-site pages nor is responsible for the availability of such external websites or resources. Massaboutique.com do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
In reference to processing orders, Massaboutique.com (Newebcom srl) reserves the right to decline an order in the event that our Bank does not receive verification from the client's bank.
Newebcom srl has created and published the web site Massaboutique.com with the mission to offer a service exclusively for its own clients.
The products on sale on the web site Massaboutique.com are destined to the Final Customer. By "Final Customer", Newebcom srl intends person or people who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at Massaboutique.com.
Therefore, Newebcom srl invites users who may not be considered a \"Final Customer\" to refrain both from attempting to establish business relations with Newebcom srl nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, Newebcom srl reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.
To place orders at Massaboutique.com clients must:
- Be 18 years or older.
- Be eligible and competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card for authorization and payment: Visa, MasterCard, American Express.
Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Massaboutique.com (for Newebcom srl) publishes information on its website in order to provide a service to users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, Massaboutique.com (for Newebcom srl) will execute immediate correction.
Massaboutique.com (for Newebcom srl) also reserves the right to make corrections and changes to the web site when necessary without giving prior notice. Massaboutique.com (for Newebcom srl) does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the user's competent jurisdiction and declines any responsibility from eventual problems, damages, viruses or risks that the user may incur during the use of the web site. The web site Massaboutique.com is a protected site according to international Internet standards which, if used correctly, users can be reassured not to encounter viruses.
Massaboutique.com (for Newebcom srl) declines any responsibility from eventual faulty operations of the web site due to the deactivation of "cookies" in the user's browser and reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
The Massaboutique.com web site, in adhering to Italian law and in particular to the Court of Taranto, states:
"Entering this web site the user agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site MASSABOUTIQUE.COM. The user also agree to submit exclusively to the competent Court of Taranto for the questions above. Newebcom srl does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws."